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TERMS AND CONDITIONS:
www.historicflowerbulbs.com is owned by Present garden b.v.
Present Garden BV
Singel 53 2182 LT Hillegom, The Netherlands
Tel +31 (0)252 52 52 99
Fax +31 (0)84 751 87 64
E-mail: info@historicflowerbulbs.com
KvK nummer 28071169 te Leiden
Our Quality Guarantee
We guarantee to ship you top quality bulbs that are true to name and are healthy, firm and viable for planting. You will receive your flower bulbs at the proper time for fall planting in your area. Some flower bulb varieties (Amaryllis, Eremurus and Lilies) are harvested later than others, so orders are occasionally split-shipped. Please notify us immediately (within ten days of delivery) should there by any problem with your shipment. We cannot be held responsible for losses due to: extreme weather conditions, improper storage conditions, delayed planting, improper site conditions, improper climate plantings, forcing, pre-chilling, planting in raised beds or for any costs other than the actual cost of the bulbs. In the event that a particular variety is not available for horticultural reasons, we will inform you and suggest alternate varieties for your consideration at the earliest possible time. We do not make automatic substitutions.
Pricing and Payment
• There is no minimum order amount on our website.
• Call us for special pricing if you need quantities of an individual variety in excess of published volume pricing.
• The prices listed are good through December 31, 2010. All prices are subject to change without prior notice.
• Orders will only be accepted in quantities stated or in multiples thereof.
• All orders must be PREPAID by Ideal, Paypall, VISA or MasterCard.
• One and a half percent (1 1/2%) per month will be charged on any unpaid balance over 30 days following date of invoice (18% annually).
Check Your Order When You Receive It!
Please open your order immediately upon receipt and notify our Customer Service Department should there be a problem. Check your order carefully to make sure that you have received all items specified on the packing slip. Please inform us of any misshipped items within one week so that we may correct your order.
• Orders are shipped from late September through late November according to horticultural zone, prevailing temperatures and availability from harvest. If you wish to specify the week of shipment, please let us know. Otherwise, we will ship your order in time for planting at the proper time in your area. We cannot guarantee shipment for a particular day.
• We do not ship to the USA, Canada, Australia or Japan.
Shipping and Handling
• Shipping and handling costs are charged for each order.
• Charges for Germany and Belgium € 9,95 per address
• Charges for all other European countries € 14,00 per address.
• Charges out site European countries € 30,00 per address.
• European orders greater then € 100,= value are free of shipping and handling charges.
Terms of Sale
• Customer concerns regarding shipments should reach us within ten days of receipt of order.
• When you receive your order, open the exterior and interior cartons immediately. Inspect your shipment against your packing slip. Often, smaller bags are inserted inside the inner boxes of other varieties for protection during shipment. Inform us immediately (within 10 days) of any shipment errors.
• Inspect your bulbs carefully. Some bulbs may develop a natural blue-green mold when harvested and exposed to air. This "transportation" mold disappears once the bulbs are planted and is not harmful. Other varieties may develop surface moisture that is wicked back into the soil once planted. Small cuts or scars may be visible from machine harvest and do not affect performance. The bulb's outer skin may not be fully intact or attached. This does not affect performance.
• Prior to planting, store flower bulbs with good air circulation, low humidity and away from heat, frost and strong sunlight at a temperature of 50oF to 70oF. All outdoors bulbs must be planted before the winter to bloom reliably the following spring.
• Flower bulbs are perishable products. Returns are not accepted unless authorized in advance by historicflowerbulbs.com within three days of receipt of order. There is a 20% restocking fee for returned orders and for orders canceled after shipment. Shipping and handling charges are not refundable.
• Flower bulbs should be planted in neutral pH soil with appropriate sunlight and good water drainage after ground temperature has chilled to about 12oC, normally after a killing frost. Flower bulbs should be selected according to horticultural zone compatibility.
• In the spring, new plantings may bloom up to two weeks later than mature, established plantings. Flower bulbs grow and bloom in response to soil and air temperature regardless of the calendar date. Listed bloom times are for "normal" spring conditions. During a heat spike, flowers may bloom short and small if the bud is set, but will continue growing while in bloom.
• For customer service with horticultural questions or with questions about your order, please call us Monday through Friday from 9:00 am through 5:00 pm +31 (0)252-525299 or e-mail at info@historicflowerbulbs.com
Privacy and Security Statement
We respect your privacy. We will not share any of your personal information without your prior consent. This applies to information we gather from your visits to our web site as well as through the ordering process or through your emails to us.
We use the latest 128-bit encryption technology in those areas of our site which require you to provide your personal or credit card information. This is done to protect you from unauthorized use of the information you send to our server. We encourage you to download and install the latest browser of your choice to make sure that you have the most current security features enabled.
Copyrights
All website design, illustrations, photography, text and graphics are the exclusive property of historicflowerbulbs.com. and may not be reproduced or used for any purpose other than order placement without prior written permission from historicflowerbulbs.com.